Something not working, or not behaving as you'd expect? Get in touch and it'll be looked at properly — djLibrary is made by one person, so reports reach the person who can actually fix them.

before you write

• Check you're on the current version — the latest is 1.0.0-beta.7. djLibrary updates itself, so accepting a pending update sometimes settles it.
• Have a look at the changelog in case it's already been fixed.

the quickest way: from inside the app

Choose Help ▸ Report a Bug… in djLibrary. It fills in your app and macOS versions for you, gathers a diagnostics bundle with file names and personal details removed, and shows you exactly what will be sent before it goes. Add what you were doing and what you expected, and send. You'll get a reference number back, and it lands straight in the tracker here — no email needed.

writing instead? what to include

A report with these four things can usually be acted on immediately:

1. Your djLibrary version — djLibrary → About djLibrary.
2. Your macOS version — → About This Mac.
3. Your Mac model — from the same About This Mac window.
4. What happened — what you did, what you expected, and what happened instead. If it involves specific tracks or a drive, say so.

Screenshots help. Please don't send library files, database files or logs unless they're asked for — they can contain the names of your tracks and clients.

get in touch

Email support@goodliffe.co, or use the contact form and mention djLibrary in the message so it's routed correctly.

contact support

feature requests

Welcome — same route. Being told what you're actually trying to do on a gig is more useful than a description of the feature, so include the situation if you can.